Ubwino ndiye njira yopezera zinthu, ndipo ntchito ndiye mzimu wa mtunduwo.

Nthawi zonse takhala tikutsatira malamulo okhwima kuti titsimikizire kuti aliyensepompa madziZogulitsa zimatha kukwaniritsa zofunika kwambiri.

Nthawi yomweyo, dongosolo lathunthu lautumiki lakhazikitsidwa kuti lipatse ogwiritsa ntchito nthawi zonse, chithandizo chaukadaulo chanyengo yonse komanso ntchito yogulitsa pambuyo pake.

Tikudziwa kuti ntchito yapamwamba kwambiri pambuyo pa malonda ndiye mwala wapangodya wa kukhutira kwamakasitomala.

Chifukwa chake, tikupitilizabe kufufuza ndikuyeserera kukonza ntchito zabwino m'njira zosiyanasiyana kuti tiwonetsetse kuti kasitomala aliyense atha kumva kudzipereka kwathu komanso ukadaulo wathu.

After-sales service department

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Timatsatira cholinga chachikulu cha "customer-centric" ndikupititsa patsogolo kukhutitsidwa kwamakasitomala kudzera m'njira zotsatirazi:

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Khazikitsani njira yoyankhira makasitomala: Timamanga mwachangu njira yoyankhira makasitomala ambiri, kuphatikiza ndemanga zapaintaneti, mafunso, maulendo otsata matelefoni, ndi zina zambiri, kuti titole ndi kusanthula malingaliro ndi malingaliro a kasitomala munthawi yake. Ndemanga zamtengo wapatalizi zimakhala maziko ofunikira kuti tiziwongolera mosalekeza ntchito zathu ndi kukhathamiritsa malonda athu.

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Dongosolo lautumiki lokhazikika: Timamvetsetsa kuti zosowa za kasitomala aliyense ndizosiyana. Chifukwa chake, timakonza mapulani athu potengera zomwe makasitomala athu amakumana nazo kuti tiwonetsetse kuti zomwe zili muutumiki zikukwaniritsa zosowa zamakasitomala ndikukwaniritsa zomwe makasitomala amakumana nazo.

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Kuphunzitsa akatswiri timu: Nthawi zonse timaphunzitsa gulu lathu pambuyo pogulitsa chidziwitso chazinthu, luso lautumiki ndi luso loyankhulana kuti tiwonetsetse kuti membala aliyense atha kupereka chithandizo kwa makasitomala omwe ali ndiukadaulo komanso wachangu. Nthawi yomweyo, mamembala amagulu amalimbikitsidwa kuti apitirize kuphunzira ndikuwongolera luso lawo kuti akwaniritse zosowa za makasitomala.

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Limbikitsani kuyang'anira ndi kuunika kwa ntchito: Takhazikitsa dongosolo lokhazikika loyang'anira ntchito ndikuwunika kuti tiziwunikira ndikuwunika momwe ntchito ikugwirira ntchito. Kupyolera mu kuyendera kwautumiki wanthawi zonse ndi kafukufuku wokhutitsidwa ndi makasitomala, timawonetsetsa kuti miyezo yautumiki ikutsatiridwa mosamalitsa ndipo mtundu wa ntchito ukupitilirabe kukula.

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Timalonjeza kuti nthawi zonse titenga kukhutitsidwa kwamakasitomala ngati cholinga chachikulu, kutsatira mosamalitsa ntchito zabwino kwambiri, ndikupatsa makasitomala mwayi wochita bwino, waukadaulo komanso woganizira pambuyo pogulitsa.

Timakhulupilira kuti kokha mwa kupambana kukhutitsidwa kwamakasitomala ndi kukhulupilira komwe tingapambane kuzindikira ndi kulemekeza msika.

Tikuyembekezera kugwira ntchito nanu kuti mupange tsogolo labwino!